Atomicwork Unveils AI-Powered Service Management in Microsoft Teams for Seamless IT Support

SAN FRANCISCO, July 24, 2024 /PRNewswire/ — Atomic workAtomicwork, Inc., a leading AI-powered ITSM platform, today announced the launch of its new Modern Service Management solution within Microsoft Teams. Using Microsoft’s advanced AI capabilities, Atomicwork aims to deliver robust ITSM capabilities to enterprises, enabling them to provide immediate employee support and resolve support issues directly from Microsoft Teams without disrupting employee workflow.

This solution streamlines the support process for end users and reduces operational complexity for businesses. Now, with Atomicwork’s solution embedded in Teams, employees can instantly access support without context switching between applications and support portals. By automatically processing over 70% of recurring requests, such as software access, workplace support, and access to corporate knowledge, this integration accelerates business service management, increases employee productivity, and enables service teams to focus on strategic business initiatives.

Key features of the launch include:

AI Automation for Modern IT: Atomicwork’s AI assistant Atom autonomously addresses end-to-end IT support issues within Microsoft Teams, providing true employee self-service.

Seamless business workflows: Atomicwork’s integrated iPaaS platform facilitates effortless integration of enterprise applications and automates business workflows for modern service management.

Improved productivity: Integrated business knowledge and AI search capabilities provide quick access to information across enterprise applications and internal knowledge bases, increasing employee and IT team productivity.

Enterprise-grade security: Atomicwork’s solution provides enterprise-grade security and compliance, such as SOC2, GDPR, HIPAA, CCPA, CSA Star Level 1, and ISO 27001.

“We are excited to launch our Modern Service Management solution within Microsoft Teams, leveraging the latest AI capabilities to revolutionize IT’s support for employee experience and enterprise productivity,” said Vijay Rayapati, CEO of Atomicwork“By integrating our powerful ITSM platform directly into Teams, we’re empowering employees to get the help they need right within their primary collaboration tool. This not only improves productivity, but also transforms the support experience in the workplace. Our partnership with Microsoft is a significant step forward in our mission to deliver intelligent, seamless IT service management and digital workplace experience solutions.”

“Microsoft is committed to improving productivity and efficiency in the workplace. Atomicwork’s AI-driven modern service management platform, integrated into Microsoft Teams, underscores our commitment to empowering employees and streamlining IT support across organizations,” said Sangeeta Bavi, Executive Director – Digital Natives, Microsoft India“We believe Atomicwork will revolutionize IT support management and significantly increase productivity and satisfaction in the digital workplace.”

As hybrid work becomes the norm, efficient IT service management and digital workplace experiences are more important than ever. With Teams as the primary communication and collaboration tool in most enterprises, Atomicwork’s integration brings modern service management directly to employees while simplifying operational complexity for businesses.

The integration is available immediately to all Atomicwork customers and partners. You can read more here.

About Atomicwork

Atomicwork, a modern service management platform, enables enterprises to deliver rapid and scalable internal support for their employees and end users to improve the employee experience with business efficiency. Atomicwork integrates seamlessly with existing business applications and connects employees, internal processes and business systems, improving efficiency in workplace support, service and operations.